Replacement Policy
What is the Replacement Policy?
- Replacement or exchange of products is only available for the products that were delivered incorrectly, are defective, or were damaged during shipping. For replacement, we will need a Photo and Video of the unused product, please email it on feedback@auracandles.co or WhatsApp us on 8591382549.
- If you want to exchange something you’ve received, you have 3 days to let us know. Just make sure it’s in the same condition you received it, with all its tags and packaging.
- If the product doesn’t meet these guidelines, we won’t be able to process an exchange.
- It will take 7 to 10 working days to ship the product.
- You can send it back to us via a cost-effective courier company or registered post. You will have to bear the postal charges for sending your products back to us.
I have received a wrong/defective product. How do I proceed?
Please send us images of the product at contact@auracandles.com and our Customer Care Executive will get back to you. We will arrange for a reverse pickup.